Customer satisfaction from private utility companies: An explanatory study
Year of publication: |
2016
|
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Authors: | Kosteroglou, Eleni-Plousia ; Theriou, Georgios ; Chatzoudes, Dimitrios |
Published in: |
International Journal of Business and Economic Sciences Applied Research (IJBESAR). - Kavala : Eastern Macedonia and Thrace Institute of Technology, ISSN 2408-0101. - Vol. 9.2016, 3, p. 13-23
|
Publisher: |
Kavala : Eastern Macedonia and Thrace Institute of Technology |
Subject: | Customer satisfaction | Utility companies | SERVQUAL | Empirical study | Structural Equation Modelling |
Type of publication: | Article |
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Type of publication (narrower categories): | Article |
Language: | English |
Other identifiers: | 879176423 [GVK] hdl:10419/185648 [Handle] |
Classification: | D12 - Consumer Economics: Empirical Analysis ; L80 - Industry Studies: Services. General ; L94 - Electric Utilities |
Source: |
-
Customer satisfaction from private utility companies : an explanatory study
Kosteroglou, Eleni-Plousia, (2016)
-
Customer Satisfaction from Private Utility Companies : An Explanatory Study
Kosteroglou, Eleni-Plousia, (2017)
-
Banar, Kerim, (2010)
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Customer Satisfaction from Private Utility Companies : An Explanatory Study
Kosteroglou, Eleni-Plousia, (2017)
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Customer satisfaction from private utility companies : an explanatory study
Kosteroglou, Eleni-Plousia, (2016)
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The role of firm-specific factors in the strategy-performance relationship
Chatzoglou, Prodromos, (2018)
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