Customer satisfaction index as a performance evaluation metric : a study on Indian e-banking industry
Year of publication: |
2017
|
---|---|
Authors: | Rajendran, Ragu Prasadh ; Suresh, Jayshree |
Published in: |
International journal of business. - Taichung, Taiwan : College of Management, Chaoyang University of Technology, ISSN 1083-4346, ZDB-ID 1315114-9. - Vol. 22.2017, 3, p. 251-274
|
Subject: | customer satisfaction index | e-banking | perceived quality | perceived value | customer complaints | customer loyalty | Kundenzufriedenheit | Customer satisfaction | Indien | India | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Messung | Measurement | Index | Index number |
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