A customer satisfaction index model for international tourist hotels : integrating consumption emotions into the American Customer Satisfaction Index
Year of publication: |
2013
|
---|---|
Authors: | Deng, Wei-jaw ; Yeh, Ming-liang ; Sung, M. L. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 35.2013, p. 133-140
|
Subject: | Customer satisfaction index | International tourist hotels | ACSI | Consumption emotions | Emotion | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Internationaler Tourismus | International tourism |
-
Jani, Dev, (2013)
-
Customer Service in Varna Hotels : Foreign Tourists’ Perceptions
Ivanova, Maya G., (2017)
-
The needs of Muslim hotel customers : evidence from Russian guests
Shnyrkova, Anna, (2022)
- More ...
-
Yeh, Ming-liang, (2010)
-
Lin, Jeng-bau, (2011)
-
Revisiting Gibrat's law using panel SURADF tests
Chu, Hsiao-ping, (2008)
- More ...