Customer satisfaction: it is dead but it will not lie down
| Year of publication: |
2002
|
|---|---|
| Authors: | Williams, Roger ; Visser, Rolf |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 12.2002, 3, p. 194
|