Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology
| Year of publication: |
2000
|
|---|---|
| Authors: | Kristensen, Kai ; Martensen, Anne ; Gronholdt, Lars |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 11.2000, 7, p. 1007-1016
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