Customer satisfaction, service quality, and customer value: years 2000-2015
Year of publication: |
2017
|
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Authors: | Oh, Haemoon ; Kim, Kawon |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 1, p. 2-29
|
Subject: | Tourism | Hospitality | Service quality | Customer satisfaction | Customer value | Current issues | Dienstleistungsqualität | Kundenzufriedenheit | Kundenwert | Beziehungsmarketing | Relationship marketing | Tourismus |
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