Customer satisfaction with co-created hospitality services : regulatory focus orientation and positive disconfirmation
Ebru Kuzgun, Nesenur Altinigne and Esra Arıkan
| Year of publication: |
2022
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|---|---|
| Authors: | Kuzgun, Ebru ; Altinigne, Nesenur ; Arıkan, Esra |
| Published in: |
Journal of vacation marketing. - London : Sage, ISSN 1479-1870, ZDB-ID 2093798-2. - Vol. 28.2022, 4, p. 510-523
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| Subject: | hospitality services | positive disconfirmation | regulatory focus | service outcome | Value co-creation | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/13567667221095591 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013387795