Customer Satisfaction with Electronic Service Encounters
Year of publication: |
2006
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Authors: | Massad, Nelson ; Heckman, Robert ; Crowston, Kevin |
Published in: |
International journal of electronic commerce : IJEC. - Armonk, NY : Sharpe, ISSN 1086-4415, ZDB-ID 14026600. - Vol. 10.2006, 4, p. 73-104
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Saved in:
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