Customer service : a practical approach
Year of publication: |
2007 ; 4. ed.
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Authors: | Harris, Elaine K. |
Publisher: |
Upper Saddle River, NJ : Pearson Prentice Hall |
Subject: | Customer services | Kundendienst |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Deliver outstanding customer service : gain and retain customers and stay ahead of the competition
Nash, Susan, (2002)
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Living service : how to deliver the service of the future today
Silvester, Marc, (2008)
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A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh Kumar, (2008)
- More ...
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Strategic project risk appraisal and management
Harris, Elaine K., (2009)
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Customer service : a practical approach
Harris, Elaine K., (2010)
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Customer service : a practical approach
Harris, Elaine K., (2013)
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