Customer Service Behavior in Retail Settings: A Study of the Effect of Service Provider Personality
Year of publication: |
1998
|
---|---|
Authors: | Hurley, Robert F. |
Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 26.1998, 2, p. 115-127
|
Saved in:
Saved in favorites
Similar items by person
-
Understanding the loss of trust in large banks
Hurley, Robert F., (2014)
-
Building trust in financial services
Hurley, Robert F., (2014)
-
Does employee turnover predict customer satisfaction? : Report No. 03-121
Estelami, Hooman, (2003)
- More ...