Customer Service, Customer Satisfaction, and Corporate Performance in the Service Sector
| Year of publication: |
1995
|
|---|---|
| Authors: | Dresner, Martin ; Xu, Kefeng |
| Published in: |
Journal of business logistics : JBL. - Hoboken, NJ : Wiley-Blackwell, ISSN 0735-3766, ZDB-ID 6134798. - Vol. 16.1995, 1, p. 23-40
|