Customer service-focused HRM systems and firm performance : evidence from the service industry in Taiwan
Year of publication: |
2018
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Authors: | Chao, Minston ; Shih, Chih-Ting |
Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 1044134-7. - Vol. 29.2018, 19, p. 2804-2826
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Subject: | Fit | service-focused strategy | service-focused HRM systems | service-focused employee competency | firm performance | service industry in Taiwan | Dienstleistungssektor | Service industry | Personalmanagement | Human Resource Management | Taiwan | Unternehmenserfolg | Firm performance |
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