Customer service management
Year of publication: |
2007
|
---|---|
Authors: | Mathe, Hervé |
Published in: |
Essentials of logistics and management. - Boca Raton, Fla. : CRC Press, ISBN 1-4200-4619-5. - 2007, p. 55-83
|
Subject: | Kundenservice | Customer service | Wettbewerbsvorteil | Competitive advantage |
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