Customer service-orientation of small retail business owners in Austria, the Czech Republic, Hungary, Latvia, Slovakia, and Slovenia
Shawn Carraher, John A. Parnell and John E. Spillan
| Year of publication: |
2009
|
|---|---|
| Authors: | Carraher, Shawn ; Parnell, John A. ; Spillan, John E. |
| Published in: |
Baltic journal of management. - Bingley : Emerald Group Publishing Limited, ISSN 1746-5265, ZDB-ID 2248722-0. - Vol. 4.2009, 3, p. 251-268
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| Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Eigentümer | Owners | Einzelhandel | Retail trade | Persönlichkeitspsychologie | Personality psychology | Österreich | Austria | Tschechien | Czech Republic | Ungarn | Hungary | Lettland | Latvia | Slowakei | Slovakia | Slowenien | Slovenia |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003893969