Customer service quality improvement in the public sector through the Internet
Sung Ho Ha and Min Jung Lee
| Year of publication: |
2010
|
|---|---|
| Authors: | Ha, Sung Ho ; Lee, Min Jung |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 21.2010, 11/12, p. 1161-1176
|
| Subject: | Dienstleistungsqualität | Service quality | Öffentliche Dienstleistung | Public services | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Öffentlicher Sektor | Public sector |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008824975