Customer-to-customer interactions on customer citizenship behavior
Year of publication: |
March 2017
|
---|---|
Authors: | Jung, Jin Ho ; Yoo, Jay Jaewon |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 11.2017, 1, p. 117-139
|
Subject: | Customer-to-customer interaction | Affection with service | Dysfunctional customer behavior | Customer citizenship behavior | Relationship investment | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Dienstleistungsmanagement | Service management | Dienstleistungsmarketing | Services marketing | Dienstleistungssektor | Service industry |
-
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L., (2016)
-
Gong, Taeshik, (2023)
-
Motivations leading to customer citizenship behavior in services : scale development and validation
Choi, Laee, (2016)
- More ...
-
Jung, Jin Ho, (2021)
-
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon, (2014)
-
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon, (2014)
- More ...