Customer Trust in the Salesperson: An Integrative Review and Meta-Analysis of the Empirical Literature
Year of publication: |
1999
|
---|---|
Authors: | Swan, John E. ; Bowers, Michael R. ; Richardson, Lynne D. |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 44.1999, 2, p. 93-107
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
Similar items by person
-
Swan, John E., (1999)
-
Services quality and satisfaction: The process of people doing things together
Swan, John E., (1998)
-
Customer involvement in the selection of service specifications
Swan, John E., (2002)
- More ...