Customers' judgment of the customer service in appliance sales departments in an emerging economy
Year of publication: |
2008
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Authors: | Gothan, Alida ; Erasmus, Alet C. |
Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 32.2008, 6, p. 639-647
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Subject: | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Hausgerät | Home appliances | Einzelhandel | Retail trade | Produktinformation | Product information | Konsumentenverhalten | Consumer behaviour | Schwellenländer | Emerging economies | Südafrika | South Africa |
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