Customers' perceptions of online retailing service quality and their satisfaction
Year of publication: |
2004
|
---|---|
Authors: | Jun, Minjoon ; Yang, Zhilin ; Kim, DaeSoo |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 21.2004, 8, p. 817-840
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Electronic commerce | Customer services quality | Customer satisfaction | Internet | Shopping | Retailing |
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