Customers' preferences for new technology-based self-services versus human interaction services in hotels
Hanan Saad Kattara and Osman Ahmed El-Said
| Year of publication: |
2013
|
|---|---|
| Authors: | Kattara, Hanan Saad ; El-Said, Osman Ahmed |
| Published in: |
Tourism and hospitality research : the surrey quarterly review. - London [u.a.] : Sage Publ., ISSN 1467-3584, ZDB-ID 2249125-9. - Vol. 13.2013, 2, p. 67-82
|
| Subject: | Technology-based self-service | human interaction | guest cycle | Egypt | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Ägypten | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010365343