Customizing care pathways ... yes but how? : contribution of hospitality management to healthcare organizations
Alternative title: | Personnaliser les parcours de soins ... oui, mais comment? : contribution du management hôtelier aux organisations de santé |
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Year of publication: |
2021
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Authors: | Waelli, Mathias ; Terrier, Lohyd ; Minvielle, Étienne |
Published in: |
European review of service economics and management. - Paris : Classiques Garnier, ISSN 2497-0107, ZDB-ID 2917396-6. - 2021, 1/11, p. 147-157
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Subject: | Healthcare | hospitality management | personalised medicine | care customization | Krankenhaus | Hospital | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Gastgewerbe | Hospitality industry | Dienstleistungsmanagement | Service management | Krankenhausmanagement | Hospital management |
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