Cyber Commerce Reframing : The End of Business Process Reengineering?

Online-Ressource (XII, 236 pp)

online resource

1: Cyber-Commerce Reframing: A New Paradigm?The Cyber-Economy -- The Upcoming Cyber-Challenge -- BPR: The Shortcomings -- Reframing, Not Optimizing -- Cyber-Commerce Reframing: The Approach -- The New Role of Information Technology -- The Human Resource Challenge -- CCR for Which Companies? -- Cyber-Assessment as the Starting Point -- CCR Case Studies -- 2: The Cyber-Economy -- The Development of IT in the Context of the Internet -- The World Wide Web (WWW) and Its Implications -- The Evolution of the Cyber-Economy -- The Definition of Cyber (C-)Commerce -- Changing Environmental Factors -- Electronic-Commerce -- Mobile Commerce -- Television Commerce -- Pervasive Commerce -- 3: The Upcoming Cyber-Challenge -- Cyber-Challenge: Dreams and Reality -- B2C: The Cyber-Flop -- Yet Another Cyber-Debacle: B2B -- Human Resources: The Cyber-Key -- The Financial Imperative -- 4: BPR: The Shortcomings -- The Basic Framework for Reengineering -- The Managerial Roots of Reengineering -- The Reengineering Story -- BPR and the Merging Paradigm Shift -- The BPR and ERP Success Story -- BPR Will Not Save the New Economy -- BPR and the Technical Shortcomings -- BPR and Strategic Human Resource Management (SHRM) -- 5: Reframing, Not Optimizing -- Talking about Optimization -- The Limitations of ISO 9000 -- The Limitations of Total Quality Management (TQM) -- The Limitations of Six Sigma -- The Limitations of Operations Research -- The “Pareto Rule” as a Test of the Limitations of Optimization Activities -- CCR versus Optimization and Reengineering -- 6: Cyber-Commerce Reframing: The Approach -- The Praetorians of CCR -- The Issues with Surveys and Opinions -- Awareness as a Facilitator for Understanding CCR -- Bad Experience for Good Stuff -- The Dimension-Impact Matrix (DIM) of CCR -- The Structure of CCR -- The CCR Horizontals -- Conclusion -- 7: The New Role of Information Technology -- The “E-volution” of IT -- The Driving Economic Role of IT -- Trends and Observations -- Special, Technological Requirements for CCR -- CCR - Understanding of Application Architecture in Iterated Markets -- CCR Framework for Analysis of IT System Components -- Analyzing the IT Side of Web Solutions Using the Framework -- Cluster Computing as Enabler for CCR -- 8: The Human Resource Challenge -- Setting the Agenda -- Modified Organizational Structures -- Developing and Maintaining Human Capital in the Cyber-Economy -- Cyber Competences and Capabilities -- Evaluating HR Initiatives and People in the Cyber-Economy -- 9: CCR: For Which Companies? -- Successful CCR Implementations of the Past Leading the Way -- Different Departments: One CCR Approach Used -- Are CCR Projects Suitable for All Industries? -- CCR: Helping all C-Business Initiatives to Be Successful? -- CCR in the Area of E-Procurement -- CCR and E-Selling -- CCR and Customer Relationship Management -- CCR and the E-Marketplace -- CCR and E-Billing -- CCR Mythology for All Companies - for All Purposes? -- 10: Cyber-Assessment as a Starting Point -- Cyber-Assessment: The Methodology -- Module One: Industry Analysis -- Module Two: Internal Analysis -- Module Three: Analysis and Evaluation of Cyber-Commerce Projects and Options -- Module Four: Strategic Recommendation for Decision-Making -- Case Study: eZoka Group -- SupplierLinx: CCR in the Area of Collaborative e-Procurement -- The Strategy -- The Process -- The Technology -- The People -- Conclusion -- Case Study: Multi-national IT Company -- CCR in the Area of Procurement -- The Strategy -- The Process -- The Technology -- The People -- The Results -- The Future -- Case Study: US-Based Internet Start-up -- CCR Helping Internet Start-ups to Grow up -- The Assessment -- The Strategy -- The Process -- The Technology -- The People -- The Future -- Epilogue -- Further Reading.

10.1007/978-3-540-24720-3 [DOI]

ECONIS - Online Catalogue of the ZBW