D MODELING AND SYSTEMS ANALYSIS - Managing service systems with an offline waiting option and customer abandonment Dd:190
| Year of publication: |
2009
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|---|---|
| Authors: | Kostami, Vasiliki ; Ward, Amy R |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 49.2009, 5, p. 473-477
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