Dealing with complaints in services
Year of publication: |
2004
|
---|---|
Authors: | McCole, Patrick |
Published in: |
International Journal of Contemporary Hospitality Management. - Emerald Group Publishing Limited, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 16.2004, 6, p. 345-354
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Complaints | Service industries | Service failures | Customer satisfaction |
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