Deep learning-based customer complaint management
Yildiray Anagun, Nur Sultan Bolel, Sahin Isik, and Serif Ercan Ozkan
Year of publication: |
2022
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Authors: | Anagun, Yildiray ; Bolel, Nur Sultan ; Isik, Sahin ; Ozkan, Serif Ercan |
Published in: |
Journal of organizational computing and electronic commerce. - New York, NY : Routledge, Taylor and Francis Group, ISSN 1532-7744, ZDB-ID 2008078-5. - Vol. 32.2022, 3/4, p. 217-231
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Subject: | agglutinative language | artificial intelligence | complaint management | Customer complaint | deep learning | text classification | Turkish text classification | Türkei | Turkey | Beschwerdemanagement | Complaint management | Künstliche Intelligenz | Artificial intelligence | Text | Klassifikation | Classification |
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