Defining a knowledge management conceptual model by using MADM

Purpose – To survive high‐level management needs business intelligent information to efficiently manage corporate operations and support its decision making. Knowledge management (KM) is recognized as one of the most critical factors for obtaining organizational competitive advantage. A variety of factors determines significant success ingredients for successful implementation of KM in any organization. The primary challenge in KM initiation is how to integrate the above factors with organizational and personnel constraints and capabilities. This paper aims to develop a priority framework based on multi‐criteria decision making (MCDM) to help organizations build awareness of the critical influential factors affecting successful implementation of KM. Design/methodology/approach – To identify critical influential factors, the authors studied and reviewed relevant literature from numerous fields of study associated with the essential issues of KM projects implementation. These cover the factors that affect a KM implementation based on comprehensive analysis of KM literature from numerous research studies. Research methodology used in this study is based on a combination of other methodologies such as action research, group discussion, documentary study and questionnaire research. For this purpose a group of experienced managers were selected and discussion sessions were held to set objectives and road map the study. Finally group analysis hierarchy process (GAHP) was used to analyse questionnaires and prioritize influential factors. Findings – The conceptual framework presents a roadmap for success of KM programs in the organizations. The paper identifies eight major aspects, 44 influential factors and a conceptual framework to assisting managers to design and implement a KM system in their organizations. The results show top management, executive management and culture have great impact on success of KM implementation among main aspects. The conceptual framework presents guidelines for success of KM implementation in organizations. Practical implications – The result of this study not only validates theory with reality, but it also provides a reference for the academic as well as the business world. It is hoped that the factors proposed in this study help organizations to manage knowledge activities effectively and implement knowledge projects smoothly in order to maximize benefits from KM projects and returns from knowledge assets. Originality/value – This study is the first to provide an integrated perspective of critical success factors in KM implementation in Khorasan Science and Technology Park (KSTP). It gives valuable guidelines for top managers and leaders to accomplish KM projects effectively.