Defining the relationships between IT service management and IT service governance
Marko Jäntti, Virpi Hotti
| Year of publication: |
June 2016
|
|---|---|
| Authors: | Jäntti, Marko ; Hotti, Virpi |
| Published in: |
Information technology and management. - New York, NY [u.a.] : Springer, ISSN 1385-951X, ZDB-ID 2212813-X. - Vol. 17.2016, 2, p. 141-150
|
| Subject: | IT service | Service governance | Service management | Process | Dienstleistungsmanagement | Öffentliche Dienstleistung | Public services | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Kommunale Dienstleistung | Local public services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10799-015-0239-z [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011497700