Dehumanizing the Customer Interface - Don't turn customers over to automated responses
| Year of publication: |
2001
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|---|---|
| Authors: | Albrecht, Karl |
| Published in: |
Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity. - Provo, Utah : IPCL, ISSN 8756-2308, ZDB-ID 1124110x. - Vol. 18.2001, 11, p. 18
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