Delivery commitments in stochastic service networks : case of automobile service
Year of publication: |
2013
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Authors: | Dulluri, Sandeep ; Muthusamy, Ganesh |
Published in: |
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5726, ZDB-ID 2425005-3. - Vol. 6.2013, 2, p. 50-61
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Subject: | Business-To-Business Markets (B2B Markets) | Delay Sensitivity Index | Delivery Commitment | Learning in Service | Queuing Theory | B-to-B-Marketing | Business-to-business marketing | Lieferantenmanagement | Supplier relationship management | Warteschlangentheorie | Queueing theory | Dienstleistungssektor | Service industry | Unternehmensdienstleistung | Business services | Dienstleistung | Services | Dienstleistungsqualität | Service quality |
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