Dependency relationships between critical factors of quality and employee satisfaction
José Álvarez-García, María de la Cruz Del Río-Rama, Margarida Saraiva and António Ramos-Pires
| Year of publication: |
May-June 2016
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| Authors: | Álvarez-García, José ; Río Rama, María de la Cruz del ; Saraiva, Margarida ; Pires, António Ramos |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 5/6, p. 595-612
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| Subject: | quality management | ‘Q for tourist quality’ | results of the employees | structural equation model | Qualitätsmanagement | Quality management | Strukturgleichungsmodell | Structural equation model | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1021243 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011579888