Design for a better future : a guide to designing in complex systems

Cover -- Title -- Copyright -- CONTENTS - OVERVIEW -- Contents -- List of Figures -- Foreword -- Acknowledgements -- How to build a time machine… -- Complexity -- What to expect -- About ThinkPlace -- 01 Introducing design in complex systems -- About complex systems -- Applying a design approach -- About co‑design -- About innovation -- Conclusion -- 02 Operative concepts -- Framing problems and working with uncertainty -- Wicked problems -- Levels of uncertainty in systems -- The four orders of design -- Exploring all perspectives -- Co-design -- Design research -- Strategic conversation -- Four voices of design -- Core design team -- The complex system tensor -- Innovating -- Innovation as learning -- Divergent and convergent thinking -- Rapid iteration -- Applying design to a complex system -- The four layers of design -- Turning vision into reality -- Generating public value -- Summary -- 03 Methodology -- Design principles -- The Design System -- Envision it -- Design it -- Make it -- Measure it -- Conclusion -- 04 Design challenges -- Policy design challenge -- Strategy design challenge -- Program design challenge -- Service design challenge -- Product design challenge -- Organisation design challenge -- 'Stacking' design challenges -- Conclusion -- 05 Core expertise -- Typical combinations of expertise -- As a designer - typical combinations of expertise -- As a design team - typical combinations of expertise required -- A closer look at the areas of expertise -- Complex system-in-focus -- Co-design leadership -- Strategic facilitation -- Design research -- Information and visual design -- Experience and interaction design -- Behavioural insights and change -- Business design -- Design delivery -- Action-led evaluation -- 06 Tools and techniques -- Learning deep -- Ecosystem mapping -- Ethnographic research -- Group conversations.