Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Amir Karbassi Yazdi
| Year of publication: |
2015
|
|---|---|
| Authors: | Yazdi, Amir Karbassi |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 15.2015, 4, p. 511-527
|
| Subject: | service quality | SERVQUAL | Rembrandt | road map | tourism industry | Tourismuswirtschaft | Tourism industry | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Tourismus | Tourism |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011376598