Designing reputation and trust management systems
Year of publication: |
2010
|
---|---|
Authors: | Beck, Roman ; Franke, Jochen |
Published in: |
E-commerce trends for organizational advancement : new applications and methods. - Hershey, Pa. [u.a.] : Information Science Reference, ISBN 978-1-60566-964-9. - 2010, p. 118-135
|
Subject: | Beschwerdemanagement | Complaint management | Reputation | Vertrauen | Confidence | IT-gestütztes Marketing | Computer-assisted marketing | Transaktionskosten | Transaction costs | Spieltheorie | Game theory |
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