Designing systems using business components : a case study in call centre automation
Parviz Ghandforoush, Tarun K. Sen and David P. Tegarden; Ramachandran Ramaswamy
| Year of publication: |
2010
|
|---|---|
| Authors: | Ghandforoush, Parviz ; Sen, Tarun K. ; Tegarden, David P. ; Ramaswamy, Ramachandran |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 4.2010, 2, p. 161-179
|
| Subject: | ERP-System | ERP system | Prozessmanagement | Business process management | Callcenter | Call centre | Software |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003974024