Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model
Year of publication: |
2019
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Authors: | Kayapınar, Sema ; Erginel, Nihal |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 13, p. 1429-1448
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Subject: | Designing the airport service | Fuzzy multi-objective decision model | QFD | SERVQUAL | Fuzzy-Set-Theorie | Fuzzy sets | Flughafen | Airport | Qualitätsmanagement | Quality management | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Entscheidungstheorie | Decision theory | Dienstleistungsqualität | Service quality |
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