Deskilling emotional labour : evidence from department store retail
Year of publication: |
December 2016
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Authors: | Ikeler, Peter |
Published in: |
Work, employment & society : a journal of the British Sociological Association. - Los Angeles, Calif. [u.a.] : Sage, ISSN 0950-0170, ZDB-ID 638222-8. - Vol. 30.2016, 6, p. 966-983
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Subject: | department stores | emotional labour | labour process theory | retail | service work | skill | Einzelhandel | Retail trade | Emotion | Warenhaus | Department store | Großbritannien | United Kingdom |
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