Determinants of customer satisfaction with socially responsible investments: Do ethical and environmental factors impact customer satisfaction with SRI profiled mutual funds?
Year of publication: |
2011-08-25
|
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Authors: | Nilsson, Jonas ; Jansson, Johan ; Isberg, Sofia ; Nordvall, Anna-Carin |
Institutions: | Institutionen för Industriell Ekonomi och Organisation (INDEK), Kungliga Tekniska Högskolan (KTH) |
Subject: | Customer satisfaction | ethics | perceived quality | socially responsible investment | mutual funds |
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