Determinants of customer satisfaction with parcel locker services in last-mile logistics
Year of publication: |
2022
|
---|---|
Authors: | Lai, Po-Lin ; Jang, Hyunmi ; Fang, Mingjie ; Peng, Ke |
Published in: |
The Asian Journal of Shipping and Logistics. - Amsterdam [u.a.] : Elsevier, ISSN 2092-5212, ZDB-ID 2666517-7. - Vol. 38.2022, 1, p. 25-30
|
Subject: | Customer Satisfaction | Last-mile logistics | Parcel locker services | Service quality | SERVQUAL | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Logistik | Logistics | Logistikdienstleister | Logistics provider |
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