Determinants of the customer's perception of innovativeness : an investigation in educational services
Nha Nguyen, Gilles Marcoux and Izold Guihur
| Year of publication: |
2015
|
|---|---|
| Authors: | Nguyen, Nha ; Marcoux, Gilles ; Guihur, Izold |
| Published in: |
International journal of innovation management. - Singapore : World Scientific Publ., ISSN 1363-9196, ZDB-ID 1339582-8. - Vol. 19.2015, 4, p. 1-22
|
| Subject: | Innovativeness | service offering | contact personnel | physical environment | higher education | Dienstleistungsqualität | Service quality | Innovation | Hochschule | Higher education institution | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmanagement | Service management | Kundenservice | Customer service | Dienstleistung | Services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011386184