Determinants of service quality and satisfaction in the auto casualty claims process - Examines service quality and customer satisfaction in the insurance industry
Year of publication: |
1998
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Authors: | Stafford, Marla Royne ; Stafford, Thomas F. ; Wells, Brenda P. |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 12.1998, 6, p. 426-440
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