Determining technology trends and forecasts of CRM through a historical review and bibliometric analysis of data from 1991 to 2005
ChiaCheng Chao; WenYuan Jen; YanPing Chi; Binshan Lin
Year of publication: |
2007
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Authors: | Chao, ChiaCheng ; Jen, WenYuan ; Chi, YanPing ; Lin, Binshan |
Published in: |
International journal of management & enterprise development : IJMED. - Olney, Bucks. : Inderscience, ISSN 1468-4330, ZDB-ID 21416436. - Vol. 4.2007, 4, p. 415-427
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