Determining the revenue contribution of logistics customer service improvements : a multi criteria decision making approach
Year of publication: |
2014
|
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Authors: | Wessely, Philip ; Hofmann, Erik |
Published in: |
Decision Analytics. - Berlin : SpringerOpen, ISSN 2193-8636, ZDB-ID 2758695-9. - Vol. 1.2014, p. 1-21
|
Subject: | Operations management | Fuzzy sets | Analytical hierarchy process | Supply chain initiative | Customer satisfaction | Value creation | AHP-Verfahren | AHP approach | Lieferkette | Supply chain | Fuzzy-Set-Theorie | Kundenzufriedenheit | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Betriebliche Wertschöpfung | Logistik | Logistics | Entscheidung | Decision | Beziehungsmarketing | Relationship marketing |
Extent: | graph. Darst. |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | hdl:10419/161809 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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