Developing a decomposed alumni satisfaction model for higher education institutions
Sheng-Hsun Hsu, Yu-Che Wang, Chao-Jih Cheng and Yu-Fan Chen
| Year of publication: |
September-October 2016
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| Authors: | Hus, Sheng-Hsun ; Wang, Yu-Che ; Cheng, Chao-Jih ; Chen, Yu-Fan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 9/10, p. 979-996
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| Subject: | alumni satisfaction | customer satisfaction | PLS | Kundenzufriedenheit | Customer satisfaction | Hochschule | Higher education institution | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1054102 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011687807