Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Year of publication: |
2023
|
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Authors: | Cao, Mengfei ; Li, Linbo ; Zhang, Yahua |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 108.2023, p. 1-8
|
Subject: | Airport service | Cloud model | ECR method | Passenger satisfaction | Service importance | Flughafen | Airport | China | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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