DEVELOPING A PERFORMANCE IMPORTANCE MATRIX FOR A PUBLIC SECTOR BUS TRANSPORT COMPANY: A CASE STUDY
Year of publication: |
2011
|
---|---|
Authors: | SEZHIAN, M. Vetrivel ; MURALIDHARAN, C. ; NAMBIRAJAN, T. ; DESHMUKH, S.G. |
Published in: |
Theoretical and Empirical Researches in Urban Management. - Centrul de Cercetare în Administraţie şi Servicii Publice (CCASP). - Vol. 6.2011, 3, p. 5-14
|
Publisher: |
Centrul de Cercetare în Administraţie şi Servicii Publice (CCASP) |
Subject: | Performance importance matrix | Customer expectations | Public bus transport | Radar chart |
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