Developing a performance management model for the implementation of TQM practices in public education centres
Year of publication: |
May-June 2018
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Authors: | Mateos-Ronco, Alicia ; Hernández Mezquida, José Manuel |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 5, p. 546-579
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Subject: | EFQM model | TQM | public education centres | balanced scorecard | Delphi method | Qualitätsmanagement | Quality management | Balanced Scorecard | Balanced scorecard | Performance-Management | Performance management | Performance-Messung | Performance measurement | Einführung | Implementation |
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