Developing a revised QFD technique to meet the needs of multiple-customer groups : a case of public policy analysis
Chang-hsi Yu, Chi-huang Chen, Wan-hong Chen and Hsiu-chen Chang
| Year of publication: |
2012
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|---|---|
| Authors: | Yu, Chang-hsi ; Chen, Chi-huang ; Chen, Wan-hong ; Chang, Hsiu-Chen |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 12, p. 1413-1431
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| Subject: | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Stakeholder | Bibliometrie | Bibliometrics | Straßenbau | Road construction | Autobahn | Motorway | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009687469