Developing a scale to measure service quality : an exploratory study
Year of publication: |
2010
|
---|---|
Authors: | Raajpoot, Nusser ; Koh, Khoon ; Jackson, Anita |
Published in: |
International journal of arts management. - Montréal : Ecole, ISSN 1480-8986, ZDB-ID 2105595-6. - Vol. 12.2010, 3, p. 54-69
|
Subject: | Museum | Dienstleistungsqualität | Service quality | Zielgruppe | Target group | Konsumentenverhalten | Consumer behaviour |
-
Chen, Kaung-hwa, (2013)
-
Lee, Jee Hye, (2011)
-
Segmenting female consumers : high-involvement personal services
Milfelner, Borut, (2017)
- More ...
-
Developing a scale to measure service quality : an exploratory study
Raajpoot, Nusser, (2010)
-
Application of Taguchi design to retail service
Raajpoot, Nusser, (2008)
-
Application of Taguchi design to retail service
Raajpoot, Nusser, (2008)
- More ...