Developing a scale to measure students' perception of service quality in the Indian context
Year of publication: |
2013
|
---|---|
Authors: | Jain, Rajani ; Sahney, Sengeeta ; Sinha, Gautam |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 25.2013, 3, p. 276-294
|
Subject: | Hochschule | Higher education institution | Ingenieurwissenschaft | Engineering | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Studierende | Students | Wahrnehmung | Perception | Indien | India |
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