Developing an instrument to assess seaport effectiveness in service delivery
Year of publication: |
April 2016
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Authors: | Schellinck, Tony ; Brooks, Mary R. |
Published in: |
International journal of logistics : research and applications. - Abingdon : Taylor & Francis, ISSN 1367-5567, ZDB-ID 1401605-9. - Vol. 19.2016, 2, p. 143-157
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Subject: | port performance | effectiveness measurement | service quality | maritime logistics | Frachtschifffahrt | Cargo shipping | Dienstleistungsqualität | Service quality | Hafen | Port | Performance-Messung | Performance measurement | Hafenwirtschaft | Port management |
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